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  ITIL & ISO20000
This portal was designed to be a medium for peer to peer communication and assistance with ITIL, ISO20000 and BS15000. Please help us to achieve this mission by linking to us from your own website.

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ITIL & ISO 20000 User Group Forums


  ITIL News Snippets
Forrester Research report (Ref: Computer Weekly) that IT depts can improve their efficiency by using ITIL. The report states: "ITIL is the foundation for better control of how IT delivers services to business."

Standards Australia have published AS8018 (AS 8018), to equate to BS 15000 / ISO 20000.

ITIL & ISO 20000 User Group: ISO20000

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  What is ISO 20000?
Posted by bs15000 on Thursday, December 15 @ 13:57:17 UTC (13248 reads) (Read More... | Score: 3.11)
ISO20000 Formally: ISO 20000-1 "promotes the adoption of an integrated process approach to effectively deliver managed services to meet the business and customer requirements". It comprises ten sections: Scope; Terms & Definitions; Planning and Inplementing Service Management; Requirements for a Management System; Planning & Implementing New or Changed Services; Service Delivery Process; Relationship Processes; Control Processes; Resolution Processes; and Release Process.

ISO 20000-2 is a 'code of practice', and describes the best practices for service management within the scope of ISO20000-1. It comprises nine sections: Scope; Terms & Definitions; The Management System; Planning & Implementing Service Management; Service Delivery Processes; Relationship Processes; Resolution Processes; Control Processes; Release Management Processes.

Together, this set is the first global standard for IT service management, and is fully compatible and supportive of the ITIL framework. It will undoubtedly have a significant impact upon the whole ITSM landscape.

The standard itself can be obtained from the sources listed in the right hand column.

 

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  ISO 20000 Source
The ISO 20000 standards can be obtained directly from:

StandardsDirect (BSI):
ISO 20000 Download Page

Or as part of the starter set:
The ISO 20000 Toolkit

The latter is a comprehensive kit containing guides, templates, checklists and presentations.


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