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Forrester Research report (Ref: Computer Weekly) that IT depts can improve their efficiency by using ITIL. The report states: "ITIL is the foundation for better control of how IT delivers services to business."

Standards Australia have published AS8018 (AS 8018), to equate to BS 15000 / ISO 20000.

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ITIL & BS15000 ITSM Group :: View topic - Statistics on the Return on Investment
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Statistics on the Return on Investment

 
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Rupa
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PostPosted: Thu Sep 07, 2006 9:11 pm    Post subject: Statistics on the Return on Investment Reply with quote

Hi!

Does anybody have any statistics on the return on Investment or Savings related to ISO 20000/ Bs 15000? Or any industry benchmarks?? Rolling Eyes

Thanks,

Rupa
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itsm_stephen
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PostPosted: Fri Aug 03, 2007 9:19 am    Post subject: No responses... Reply with quote

That is a bit telling isn't it? Is there no data out there or has no one actually received a return on the investment?
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itsm_stephen
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PostPosted: Tue Sep 25, 2007 3:00 am    Post subject: 1 year later.... Reply with quote

And still not a single person can show any evidence of ROI?

Does it not exist? If this is the case, how long before ITSM, ITIL, ISO 20000 just implodes? Or will it be viewed as a "cost of doing business"?

Thoughts?
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qnanglfsh
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PostPosted: Thu Jan 24, 2008 5:26 am    Post subject: Reply with quote

Looks like no one has had a return on their investment.
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itsm_stephen
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PostPosted: Thu Jan 24, 2008 5:36 am    Post subject: Reply with quote

I wonder why that is.
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itsm_stephen
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PostPosted: Mon Sep 22, 2008 11:14 pm    Post subject: And still Reply with quote

Waiting on somebody to show evidence of a ROI.

What is going on out there? Is ITIL a marketing push or something real and tangible? Can anybody show actual fiscal improvement directly (or even, indirectly - as long as there is some logical connection) related to 'implementing' ITIL or ITSM?

Are the only people making fiscal improvements the software companies selling CMDB's and the consultants telling you how to 'better align' your IT dept to your business?

Or is just that the revolution will not be televised?
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