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Forrester Research report (Ref: Computer Weekly) that IT depts can improve their efficiency by using ITIL. The report states: "ITIL is the foundation for better control of how IT delivers services to business."

Standards Australia have published AS8018 (AS 8018), to equate to BS 15000 / ISO 20000.

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ITIL & BS15000 ITSM Group :: View topic - question about a PLAN to IMPLEMENT ITIL in the COMPANY
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question about a PLAN to IMPLEMENT ITIL in the COMPANY

 
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olipalacios
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Joined: Sep 15, 2008
Posts: 1

PostPosted: Tue Sep 16, 2008 1:14 pm    Post subject: question about a PLAN to IMPLEMENT ITIL in the COMPANY Reply with quote

Hi everyone...!!
i'm new about ITIL ... and is awesome how the service technology management can help to the enterprise...

i read some publications in spanish but don't explain exactly

if anyone have information in english or spanish to share with me?
anyone have a Plan to implement in the company? the steps to implement?...

thanks a lot!
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Mahonri
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Joined: Sep 18, 2008
Posts: 4

PostPosted: Sun Sep 28, 2008 7:37 am    Post subject: Reply with quote

What you ask will be next to impossible to answer in this kind of forum. It's far too general. You'll have to do some research - there's plenty of it out on the internet - then narrow your scope.
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