Forrester Research report (Ref: Computer Weekly) that IT depts can improve their efficiency by using ITIL. The report states: "ITIL is the foundation for better control of how IT delivers services to business."
Standards Australia have published AS8018 (AS 8018), to equate to BS 15000 / ISO 20000.
ITIL & ISO 20000 User Group: Forums
ITIL & BS15000 ITSM Group :: View topic - ITIL Service Manager, Six Sigma Green Belt, & CHDD
Posted: Fri Apr 04, 2008 12:51 pm Post subject: ITIL Service Manager, Six Sigma Green Belt, & CHDD
I'm looking for a full time or contract position reengineering IT processes. managing an IT team, or working on strategy. I have 15 years IT related experience mostly working with service desk, problem management, incident management, and change management.
I am an ITIL Service Manager, Six Sigma Green Belt, and Certified Help Desk Director.
If you have a position that may be of interest, please contact me at firstname.lastname@example.org
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