Forrester Research report (Ref: Computer Weekly) that IT depts can improve their efficiency by using ITIL. The report states: "ITIL is the foundation for better control of how IT delivers services to business."
Standards Australia have published AS8018 (AS 8018), to equate to BS 15000 / ISO 20000.
ITIL & ISO 20000 User Group: Forums
ITIL & BS15000 ITSM Group :: View topic - BS15000 v ISO 9000
Posted: Thu Aug 26, 2004 12:18 am Post subject: BS15000 v ISO 9000
Yes, the last 3 digits of both are zeros!
ISO 9000, which also carries the title of BS ISO 9000 when you are in England, is normally seen associated with the business side of the house. Additionally, sometimes it can be just associated with a Quality Framework on the business side of the house.
BS 15000 is normally adopted by the IT side of the house. The process names and controls are adopted to terminology used by IT folks. It is also more optimized around IT risk functions associated with changing the IT production system. ISO 9000 is a set of best practices that attempts to manage the risks associated with the "business systems or manufacturing" production systems.
There are many examples of IT firms that are ISO certified - usually they support a government organization that requires it. The Canadian government is a prime example - if you want to do business with them then become ISO 9000 certified. They could require similar certification associated with BS15000.
If you were try to do both - you would be challenged on which one of these standards rules when it comes to naming the processes and how the production system is segmented.
In particular Section 3 of BS 15000 the "Requirements for a Management System" could benefit from previous certification to ISO 9000 as you should be able to demonstrate that you have a structured quality management system as long as it has been applied within the area scoped for BS 15000 certification. i.e. it is no use having a corporate QMS that is not taken and applied/used within the service management area.
David Clifford MISM
A member of the itSMF BS 15000 Certification Scheme Executive SC
A member of the Institute of Service Management
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