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 What are Proactive Problem Tickets?
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ITIL & ISO 20000 User Group Forums


  ITIL News Snippets
Forrester Research report (Ref: Computer Weekly) that IT depts can improve their efficiency by using ITIL. The report states: "ITIL is the foundation for better control of how IT delivers services to business."

Standards Australia have published AS8018 (AS 8018), to equate to BS 15000 / ISO 20000.

ITIL & ISO 20000 User Group: Forums

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ITIL General
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No new posts What are Proactive Problem Tickets?
0 senseiern 92859 Wed Dec 17, 2008 6:40 am
senseiern View latest post
No new posts What is differences between change mgmt and release mgmt?
1 jun 55364 Mon Dec 15, 2008 5:10 pm
kanu_ch View latest post
No new posts ServiceCenter 5.1.2 Creating a new category
0 senseiern 85654 Sat Nov 29, 2008 4:21 am
senseiern View latest post
No new posts ITIL Implementation
0 SriTPT 67743 Mon Nov 24, 2008 8:17 pm
SriTPT View latest post
No new posts question about a PLAN to IMPLEMENT ITIL in the COMPANY
1 olipalacios 53367 Sun Sep 28, 2008 7:37 am
Mahonri View latest post
No new posts Measuring Productivity in a Service Centre
0 rmh 67895 Thu Sep 25, 2008 10:05 am
rmh View latest post
No new posts How do you measure an SLA ?
4 zekingrat 58971 Mon Sep 22, 2008 12:34 am
zekingrat View latest post
No new posts ITIL Release Management Business Case
6 PFCITIL 64094 Sun Sep 21, 2008 9:09 am
Mahonri View latest post
No new posts "ITIL Compliant" Training
3 rmh 52762 Sun Sep 21, 2008 8:14 am
Mahonri View latest post
No new posts ITIL or ISO 20000 - which one?
3 davida 55091 Thu Aug 21, 2008 6:09 pm
AleciaBrent View latest post
No new posts ITIL V2 or V3
3 Mallies 53637 Tue Aug 19, 2008 5:40 am
M_Croon View latest post
No new posts Wanted Ad (Your help would be most appreciated)
1 HelenTurnbull 48370 Tue Jul 22, 2008 2:09 am
HelenTurnbull View latest post
No new posts Implementing new Problem Management function
1 stevejabba 49180 Thu Jun 26, 2008 12:55 am
kmge View latest post
No new posts Priority Matrix for Problem Management
0 stevejabba 47878 Fri Jun 20, 2008 12:19 am
stevejabba View latest post
No new posts Acceptable Level of Exceptions, Rollbacks, etc.
1 ejdulcimer 49830 Tue Sep 25, 2007 2:37 am
itsm_stephen View latest post
No new posts ITIL Release Management and Testing in Shared Environments
2 PFCITIL 52234 Thu Aug 23, 2007 2:15 am
itsm_stephen View latest post
No new posts Post Implementation Review
0 vyas 46718 Fri Aug 03, 2007 8:34 pm
vyas View latest post
No new posts Need ITIL Presenter for Conference
3 hricke 53227 Tue Jul 03, 2007 1:24 am
Ozzie View latest post
No new posts How to sell ITIL/ISO20000
3 schnorbitz 53415 Fri Apr 06, 2007 2:16 am
itil View latest post
No new posts ITIL Auditing
6 allie 63710 Fri Oct 27, 2006 3:16 am
rajank View latest post
No new posts Service Waivers
1 misterenigma 49064 Mon Aug 21, 2006 10:14 pm
ITCertGulf View latest post
No new posts Service Desk
2 neanea 52527 Mon Aug 21, 2006 10:12 pm
ITCertGulf View latest post
No new posts New to ITIL
2 Leslie 52004 Thu Aug 17, 2006 7:19 pm
Zaid View latest post
No new posts Change Management
14 cheekyb 79856 Wed Aug 16, 2006 8:27 pm
ITSkeptic View latest post
No new posts Itil Speed of Answer and Abandonment Rate
1 Farmgirl 49004 Mon Aug 14, 2006 9:37 pm
TemperedMeasures View latest post
No new posts Capacity Management
0 Scott 46705 Fri Aug 04, 2006 12:55 am
Scott View latest post
No new posts ITIL as an international standard
2 snbattle 51906 Tue Jun 13, 2006 4:07 am
mattmarkle View latest post
No new posts ISO 20000 Implementation Notes
1 KBK 50339 Sat Apr 01, 2006 6:19 pm
ServiceGuy View latest post
No new posts Incident Management
5 JayDee 60229 Sat Apr 01, 2006 5:09 pm
KBK View latest post
No new posts Problem Management
3 MarkL 54200 Fri Feb 24, 2006 4:21 am
whatcangowrong View latest post
No new posts What Does Public Domain Mean?
3 Silver 51548 Thu Sep 01, 2005 1:46 am
Reddevil1976 View latest post
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