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  ITIL & ISO20000
This portal was designed to be a medium for peer to peer communication and assistance with ITIL, ISO20000 and BS15000. Please help us to achieve this mission by linking to us from your own website.

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ITIL & ISO 20000 User Group Forums


  ITIL News Snippets
Forrester Research report (Ref: Computer Weekly) that IT depts can improve their efficiency by using ITIL. The report states: "ITIL is the foundation for better control of how IT delivers services to business."

Standards Australia have published AS8018 (AS 8018), to equate to BS 15000 / ISO 20000.

ITIL & ISO 20000 User Group FAQ (Frequently Asked Questions)



Category: Main -> BS15000

Question
·  What is BS15000?
·  What method is it based on?
·  What are the main processes covered?
·  Is there a certification scheme?
·  How does it work?

Answer
·  What is BS15000?

A standard documenting the requirements for an IT Service Management System

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·  What method is it based on?

ITIL, the IT Infrastructure Library.

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·  What are the main processes covered?

Service Delivery, Relationship, Resolution, Control and Release.

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·  Is there a certification scheme?

Yes. It is operated by BSI against BS15000-1

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·  How does it work?

Essentially, like other standards, on the basis of an assessment by an accredited auditor.

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